Refund, Returns & Cancellation
Order Cancellation
In case the order has not been shipped, you can simply write to us at care@kaayanatural.com to cancellation of any order. We currently don’t process the cancellation of partial orders, and all cancellation requests will lead to the cancellation of the entire order only. In case the order has already been shipped (we send an email when we ship an order), please inform customer support and do not accept the shipment.
Returns Policy
Beauty and personal care products are usually non-returnable. However, if in an unlikely situation of an issue with the product received by you, you could either request a replacement or a refund. We will initiate the replacement or refund after the products are received by us in unused condition and in their original packaging with their seals, labels, and barcodes intact. We shall, unfortunately, not be able to process returns of any opened/used product(s).
Refunds policy
In case of cancellation before shipment for a pre-paid order, refunds are processed within 10-12 working days from the date of receipt of the cancellation request.
In case of cancellation after the goods have already been shipped, refunds shall be processed in a maximum of 10-12 working days from the date on which Kaaya Natural receives the returned goods.
All refunds will be processed on the initial payment mode selected at the time of placing an order. In case of post-delivery refunds for cash on delivery orders, the refunds will be processed on the bank details shared by you via email.